PLEASE DO NOT START THE EXAM WITHOUT READING THE FAQ BELOW!

Dear Participants,

Below, you will find answers to the most frequently asked questions and solutions to common issues you may encounter during the Hi-Lingua Language Competition exams.

If your question is already answered below, please do not send an email. Instead, carefully follow the instructions provided.

If your issue remains unresolved after following the instructions, you may contact us by email at info@hi-lingua.org. Please include your Student ID, full name and a clear description of the issue so our team can assist you more efficiently. 

• When you email us, you will automatically receive a reply containing this Hi-Lingua Exam FAQ.
• If your question is already answered in this FAQ, you will not receive an additional response. Please follow the instructions provided.
• If your question is not covered in this FAQ, our team will respond as soon as possible. Please also check your spam or junk folder for our reply.
• Important: Please do not send another email within 30 minutes of your first email. Sending multiple emails about the same issue may delay our response.
• Our social media accounts are not official communication channels for exam-related questions or technical support. All inquiries must be submitted by email. 
  

Q2: What happens if my camera or screen sharing disconnects during the exam and I cannot reconnect?
If your camera or screen sharing disconnects during the exam, try to reconnect. If you are unable to restore the connection, continue answering the questions and complete your exam.

Students aiming for a Top 10 ranking must keep both cameras and screen sharing active throughout the exam, ensuring that camera angles and visibility meet the specified security requirements.

Students with the highest exam scores who fully meet these security requirements may receive bonus points, which will be used solely to determine the final Top 10 rankings.

Important: If your camera connection is interrupted or you are disconnected, you should continue answering the questions. Such technical issues will not result in any point deductions or changes to your original exam score. However, interruptions may affect your eligibility for bonus points and consequently, your position in the final top 10 rankings. 

Q3: Can I take the exam using a smartphone or tablet?
We strongly recommend using a laptop or desktop computer instead of a smartphone or tablet. Screen sharing may not work on mobile devices and the camera may obstruct your view of the exam questions.

Important: Using a smartphone or tablet is particularly discouraged for students aiming to win medals or secure a place in the top 10 rankings, as the inability to use the required monitoring features may affect their eligibility for bonus points and final rankings. 

Q4: Can I start my exam at any time on 7 November 2026?
Yes. You can start your exam at any time during the 24-hour exam window on 7 November 2026 (GMT), regardless of your local time zone.
However, once you click the “Start Exam” button, your 60-minute exam timer will begin and you must complete and submit your exam within that time limit.

Important: All exam times are based on GMT, not your local time. Please check the time difference carefully to avoid missing the exam window. 

Q5: Can I register on the exam day?
Yes. Since the exam is available during a 24-hour window (GMT), you can complete your registration, select your language category, make the required payment and take the exam on 7 November 2026. 

Q6: I cannot access the Hi-Lingua website or Student Portal, so I cannot start my exam. What should I do?
First, make sure your internet connection is working properly and is stable. If your connection is working but you still cannot access the website or Student Portal, please wait 15 minutes and try logging in again. International internet traffic and temporary server congestion may occasionally cause delays or connection issues. 

Q7: I received a “Page Unresponsive” message during the exam. What should I do?
This message usually indicates that your device or browser is having difficulty running the exam smoothly, possibly due to limited system resources or too many applications running simultaneously.

First, try refreshing the exam page and closing all unnecessary applications and browser tabs to free up system resources. If the problem persists, try using another laptop or desktop computer with a stable internet connection. You may also use your smartphone as an external camera while taking the exam on your laptop or desktop computer. 

Q8: I cannot activate my camera or screen sharing. What should I do?
First, refresh your browser and try activating your camera and screen sharing again. If the problem persists, close and reopen your browser, then log in to your Hi-Lingua Student Portal and reconnect to the exam.

Make sure your browser has the necessary permissions to access your camera and share your screen. Check your browser settings and allow these permissions when prompted. 

Q9: What should I do if the questions are not loading, the screen freezes, or I cannot select an answer?
If you experience any of these issues during your Hi-Lingua exam, please follow the steps below: 

1. Close all unnecessary browser tabs and applications, leaving only the exam tab open.
2. Check your internet connection and make sure it is stable.
3. Refresh the exam page and check whether the problem has been resolved.
4. If the issue continues, try switching to a different internet connection, such as a mobile hotspot.
5. If the problem persists, DO NOT CLICK “End Exam”. Close your browser, reopen it in Incognito/Private Mode and log in to your Hi-Lingua Student Portal to reconnect to the exam.

Q10: I rejoined the exam and received a “Continue Here” message. What does it mean?
This message means that your exam session is already active in another browser tab or on another device. Simply click the “Continue Here” button to resume your exam on your current device or browser. 

Q11: I entered the exam and noticed that less than 60 minutes were remaining. Why?
This happens if you have already clicked the “Start Exam” button, even if you did not begin answering the questions. The 60-minute exam timer starts immediately when you click the “Start Exam” button and continues running, even if you close your browser, disconnect from the internet or leave the exam page. 

Q12: My exam status shows “Participated,” but I did not answer any questions or submit the exam. Why?
Your exam status is marked as “Participated” only in the following 2 situations: 

1. You clicked the “Start Exam” button and the 60-minute exam duration expired, even if you did not answer any questions.
2. You clicked the “End Exam” button, which finalized your exam submission.

The system does not automatically mark an exam as “Participated” unless one of these two conditions has been met.

Q13: The exam timer is not running, and the answer counter is not updating. What should I do?
This issue usually occurs due to automatic browser translation features, other applications running in the background, or an unstable internet connection.

To resolve the issue, please follow these steps: 

1. Disable automatic translation in your browser, including any translation extensions or built-in translation features.
2. Close all unnecessary applications and browser tabs that may interfere with the exam platform.
3. Check your internet connection and make sure it is stable.
4. Refresh the exam page and check whether the timer and answer counter are working properly. 
   

Q14: If my device runs out of battery or there is a power outage during the exam, will I lose time when I reconnect?
Yes. The 60-minute exam timer continues running even if your device loses power, shuts down or becomes disconnected from the internet. Once the exam has started, the timer cannot be paused, stopped or restarted. Any time that passes while your device is disconnected will be deducted from your remaining exam time.  

Q15: Will I lose points if I receive a tab error during the exam?
Typically, 0.5 points are deducted for each tab error recorded during the exam. However, minor tab errors may occur due to technical issues related to camera permissions, screen-sharing settings or browser behavior, even if you have not intentionally switched tabs.

After the exam, the system reviews each participant’s tab-error statistics to identify and evaluate such incidents. There is no need to send emails explaining tab errors

Q16: I did not click the “End Exam” button, but my exam closed. Are my answers saved?
Yes. Your answers are automatically saved every 30 seconds, provided that your internet connection is stable. If your device shuts down, your internet connection is interrupted or the exam closes when the 60-minute time limit expires, all previously saved answers will remain in the system. 

Q17: Can I change my grade level during the exam period?
No. Grade level changes are not permitted during the exam period. Students must participate in the exam according to the grade level registered in their Hi-Lingua Student Portal. 

Q18: I forgot my password and am not receiving the verification code. What should I do?
If you are trying to reset your password but have not received the verification code, please follow these steps: 

1. Check your Spam or Junk folder, as the verification email may have been filtered there.
2. Make sure your email inbox is not full, as insufficient storage space may prevent new emails from being delivered.
3. Verify that you are using the correct email address associated with your Hi-Lingua Student account.
4. If you still have not received the code, wait a few minutes and try requesting a new verification code.

Q19: The system does not recognize my email address or the “Forgot Password” option is not working. What should I do?
If you cannot log in or reset your password because the system does not recognize your email address, please follow these steps: 

1. Use your registered email address. Make sure you are entering the same email address associated with your account in the MTO database.
2. Check for typing errors. Make sure there are no extra spaces, missing or incorrect letters or other mistakes in your email address.
3. Check your keyboard settings. Make sure Caps Lock is disabled and that you are entering your login details correctly. 
   

Q20: When will the exam results be announced, and how can I check my results?
The exam results will be announced 12 days after the exam. To check your results, log in to your Hi-Lingua Student Portal, find the relevant exam card and click the “Exam Result” button to view your exam score once the results have been published.