FEES & PAYMENT POLICY

1. Participation fee in the Hi-Lingua Competition is 25 € for each language category in the Semi-Final Round.
2. A separate participation fee is required for each selected language category.
3. Participation in the Final Round is free of charge for qualified students.
4. Payments for selected exam categories cannot be canceled or refunded.
5. Students who are unable to take a paid exam due to unforeseen circumstances will not be offered an alternative or make-up exam, and no refund will be provided.
6. Each student should have only one account, as creating a new account to select a second or third language category may result in duplicate payments.
7. Payments are processed securely through Stripe, a global payment processing platform, using a credit or debit card. Hi-Lingua does not have access to or store applicants’ card details at any stage of the payment process.

DUPLICATE PAYMENT ISSUE

You may experience a payment issue due to your internet connection, bank, or actions taken during the payment process. If you encounter a problem, please follow these steps:

• First, check your bank or credit card account to confirm whether the payment has been charged. If the payment has not been charged, you may try the payment again.
• If the payment has been charged but does not appear in your Hi-Lingua account, please contact us through the contact form before making another payment.
• If you make a duplicate payment because the first payment does not immediately appear in your account, the duplicate payment will be refunded after the applicable transaction fees are deducted. In this case, the refund amount will be 17.50 €.
• If both a teacher and a student make separate payments for the same student using different accounts, the duplicate payment will also be refunded after the applicable transaction fees are deducted. The refund amount in this case will be 17.50 €.