PLEASE DO NOT START THE EXAM WITHOUT READING THE QUESTIONS AND ANSWERS HERE!

Dear Participants,

Below you will find answers to the most common questions you may encounter during the exam. If your question is already listed here, please do not send an email. Follow all steps exactly as described. If your problem is not resolved after following the instructions, you may contact us via email. Please include the student ID, name and surname. (info@hi-lingua.org)

• When you email us, you will automatically receive a reply containing this FAQ.
• If your question is already answered here, you will not receive an additional response.
• If your question is not covered in this FAQ, you will receive a response in due course. Please remember to check your spam or junk folder while you wait.
• Important notice: Please do not send a second email within 30 minutes of sending your first one. (Sending multiple emails will cause a delay in our response.)
• Our social media accounts are not official communication channels.

Q2: Can I join the exam using a smartphone or tablet?
You can join the exam, but screen sharing will not work and the camera may block your view of the questions. You may select ‘Continue without screen sharing and camera recording’ in the Exam.

Q3: Can I enter the exam at any time on the 7th December?
NO, you cannot enter the exam at any time. You must start the exam between 9:00 and 18:00 in your local time on 7 December. Once you begin, you will have only 80 minutes to complete it. If you join by 17:00 at the latest, you will still have enough time to solve the questions.

Q4: Can I register on the exam day?
Yes, you can register on the exam day. However, you must complete your registration and payment by 16:30 in your local time, and then start the exam immediately. If you are late, the exam period will end after 18:00 local time, and the START Exam button will no longer be active.

Q5: I cannot access the homepage or student panel, so I cannot access the exam. What should I do?
Make sure your internet connection is working correctly. If it is working, try logging in again every 15 minutes. International internet traffic may sometimes cause delays.

Q6: I received a ‘Page unresponsive’ message.
This means your device cannot run the exam smoothly. You may use your phone as an external camera or try using another device.

Q7: I cannot activate my camera or screen sharing.
Refresh your browser and reconnect.

Q8: What should I do if questions are not loading, the screen is frozen or I cannot select an answer?
Close all other tabs, leaving only the exam tab open. Refresh your browser and check your internet connection. If needed, switch your internet source (e.g., modem to mobile hotspot). If the issue continues, do not end the exam, close the browser, and log in again using Incognito/Private Mode.

Q9: I rejoined the exam and the message ‘Continue Here’ appeared. What does it mean?
You previously opened the exam in another tab or device. Click “Continue Here” and continue without delay.

Q10: I entered the exam and saw less than 80 minutes remaining. Why?
This happens only if you previously clicked the ‘Start Exam’ button. If you are not fully ready, do NOT click ‘Start Exam’. Once the exam begins, the timer cannot be paused or stopped.

Q11: My account shows ‘Participated’, but I did not solve questions or submit the exam. Why?
An exam becomes Participated only in these two cases: You clicked the ‘Start Exam’ button and the 80-minute duration ended or you clicked ‘End Exam’ button. The exam cannot become ‘Participated’ by itself.

Q12: The timer is not running and the answer counter is not updating.
This usually happens because of browser auto-translate tools or programs running in the background. Close all such programs before the exam.

Q13: If my device runs out of battery or the power goes out during the exam, will my time decrease or end when I reconnect later?
Yes. The timer continues even if you disconnect. The exam cannot be paused or stopped.

Q14: If I get a tab error, will I lose points?
Typically, 0.5 points are deducted for each tab issue. Minor errors may occur due to camera or screen-sharing settings. The system reviews everyone’s tab-error statistics after the exam. Do not send emails explaining tab errors.

Q15: I did not click ‘End Exam’ button, but the exam closed. Are my answers saved?
Yes. Answers are saved every 30 seconds as long as your internet connection is stable. A device shutdown or internet loss will not delete your answers.

Q16:​ Is there any benefit to finishing the exam early?
Yes, in the case of a tie, those who finish the exam earlier gain an advantage and are placed higher in the ranking. When you complete your exam, you can finalize it immediately by clicking the END EXAM button.

Q17: Can I update my grade level during the exam period?
No. Grade level changes are not allowed during the exam period

Q18: I forgot my password and I am not receiving the verification code.
Check your Spam/Junk folder and make sure your inbox is not full.

Q19: The system does not accept my email or “Forgot Password” is not working.
Make sure you are using the email registered in the MTO database. Check for typing mistakes (extra spaces, wrong letters, Caps Lock).

Q20: ​Where are camera and exam screen recordings stored, and are they deleted afterward?
Recordings are stored securely on encrypted disks in AWS data centers in Frankfurt. Only authorized personnel can access them. They are used solely for exam monitoring, for appeals on exam results, and for reviewing top-ranking students. Recordings are automatically deleted two weeks after the exam results are announced, with no copies kept.

Q21: When will the results be announced?
Results will be announced no later than 10 days after the exam.